No power in the whole property
Network outage, main switch or meter fault. We check whether there is voltage at the supply before touching anything else.
If you have lost power, the RCD keeps tripping or something smells burnt, there is a correct order of actions. We explain it — and if we can attend, we tell you when and how much.
Calls answered 24/7, every day · Arrival time confirmed on the call · Out-of-hours charge confirmed first
Serious risk: smoke, flames, persistent sparks or a strong burning smell. Do not use water, do not touch the consumer unit and call the emergency services if people or the building are at risk.
Every fault has a likely cause and a correct way to test it. This is guidance, not a diagnosis at a distance.
Network outage, main switch or meter fault. We check whether there is voltage at the supply before touching anything else.
Earth leakage: an appliance, a circuit or moisture. We isolate circuit by circuit until we find the section.
Overload or short circuit on that line. Fitting a bigger breaker is not the solution.
Replacement and protection review. A burnt unit is never repaired with insulating tape.
Lost phase, loose terminal or open circuit. Requires measurement at the unit and at the affected points.
Worn contact or local overload. We inspect the accessory and the wiring back to the consumer unit.
Type of outage, what trips, whether there is heat or smell, since when. That sets severity and priority.
We give you a realistic window and the cost of the visit or intervention before we set off.
We measure and locate. If it turns out to be something else, we explain it and re-quote.
We carry out the authorised work, test the installation and leave a job sheet.
If the outage affects the whole street or building, the cause is on the distribution network and the supplier restores it. We check your internal installation and tell you on the first call whether the problem is yours or the network’s, so you do not pay for an unnecessary visit.
If the fault is in the service connection or the building’s main protection box, it may need coordination with the owner or the community. We say so straight away.
We do not handle dangerous emergencies through a form: if there is smoke, sparks, a burning smell or a hot consumer unit, switch off the supply if you can do so safely and call.
Response time: the phone is answered 24 h. Attendance is assigned by area and by the technician available at that moment; we give you a specific window when you call.
If you can, call directly. If you prefer to leave details, fill this in and we will call you back as soon as possible.
Yes. The phone is answered 24 hours a day, including nights, weekends and public holidays. When you call we give you an estimated arrival time for your area.
We tell you the price on the phone before we set off and what it includes. If the diagnosis reveals different work, we quote it before continuing.
Once may be incidental. If it trips again, do not insist: there is a fault and forcing it can damage the installation or start a fire.
Yes, it is worth an inspection. A single trip can be a faulty appliance, but it can also be the first sign of an earth fault that will get worse.
Yes. Damp is a common cause of earth leakage. We locate the point and decide whether the installation needs work or the damp must be fixed first.
Yes, we issue a job sheet describing the intervention. Tell us what additional documentation your insurer requires.
Call. If there is smoke, flames, sparks or a hot consumer unit, switch off the supply only if you can do it safely and stay away from the installation.